Conflict and Negotiations

About the Series Organizational Behavior as Applied to an Engineer’s Career

Rice University, a premier U.S. institution, has the copyright on this research-grade source information. Authored by 12 of the brightest university minds, along with 30+ reviewing university personnel, this is a masterpiece on the science of organizational behavior.

Organizational behavior is an ever-evolving field of management. The series is designed sequentially and in subject matter to comprise an introductory course in Organizational Behavior. What variables are involved that affect how, when, where, and why managers perform their jobs. Managers at varying organizational levels that have effectively and efficiently met and exceeded objectives – what theories do they hold? What techniques do they use? Management is a broad business area of study, and the series addresses various topics such as individual behavior at work, group behavior at work, communication among co-workers, managing conflict and negotiation in the workplace.

PDH Hours

PDH: 1 hr

Course Objectives

After taking this course, you should know:

1. How do you recognize and resolve short- and long-term conflicts among group members and among groups?
2. How does conflict arise in organizations?
3. When and how do you negotiate, and how do you achieve a mutually advantageous agreement?
4. How do you recognize and respond to cultural differences in negotiation and bargaining strategies?